At Ivy Roams, we strive to provide efficient and reliable shipping services to ensure your products reach you in a timely manner. Please read our Shipping Policy below for details.
1. Shipping Methods
We currently offer Cash on Delivery (COD) as the only payment method for all orders. Shipping times are based on the delivery location and the availability of the product.
2. Shipping Time
- Processing Time: All orders are processed within 1-2 business days of receiving your order.
- Shipping Time: Depending on your location, the delivery of your order will take between 5 to 10 business days from the time your order is processed.
- Please note that delivery times may vary during peak seasons or due to factors beyond our control, such as weather or courier delays.
3. Shipping Charges
- Shipping costs are calculated at checkout based on your delivery address.
- All applicable shipping fees will be displayed before completing your purchase.
4. Shipping Location
Currently, we ship to locations within [insert region or country]. We do not offer international shipping at this time.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable) to help you track the status of your delivery. Please allow up to 24 hours for tracking information to be updated.
6. Delivery Delays
While we make every effort to ensure timely delivery, Ivy Roams is not responsible for any delays caused by third-party shipping carriers, natural disasters, or other unforeseen circumstances.
7. Shipping Issues
If there is an issue with your shipment ( missing or damaged items), please contact our customer support team immediately at [email protected]. We will assist you in resolving the issue as quickly as possible.
8. Address Accuracy
Please ensure that the delivery address you provide is accurate and complete. Ivy Roams is not responsible for delays or issues arising from incorrect or incomplete address details.
9. Returns and Exchanges
For any returns or exchanges, please refer to our Return and Refund Policy for detailed instructions and conditions.
10. Contact Information
For any questions about our Shipping Policy, feel free to contact us at: Email: [email protected]