At Ivy Roams, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our Return and Refund Policy below.
1. Returns
We accept returns within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original condition, and in its original packaging.
- The product must not be damaged, altered, or tampered with in any way.
- The return must be initiated within 7 days of receiving the product.
2. Return Process
To initiate a return, please follow these steps:
- Contact us: Reach out to our customer service team at [email protected] within 7 days of receiving your order. Provide your order number and the reason for the return.
- Return Authorization: Our team will review your request and provide you with a return authorization and instructions on how to send the product back to us.
- Shipping the Return: You will be responsible for shipping costs to return the product to us. We recommend using a trackable shipping service to ensure the product reaches us safely.
3. Refunds
Once we receive and inspect the returned product, we will notify you via email regarding the status of your refund. Refunds will be issued via cash.
- Processing Time: Refunds may take up to 7 business days after the return is received and approved.
- 4. Non-returnable Items
The following items are non-returnable:
- Products that have been used, damaged, or altered.
- Any products purchased during a sale, promotion, or clearance event.
5. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.
6. Cancellations
We are unable to cancel orders once they have been processed and shipped.
7. Shipping Fees
Shipping fees for returns are non-refundable. You are responsible for the cost of return shipping, except in the case of defective or incorrect items received.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order details and photos of the damage. We will offer a full refund or send you a replacement at no additional cost.
9. Contact Information
If you have any questions about our Return and Refund Policy, please contact us at: Email: [email protected]